The Telephone Answering Service Has Been a Boom for Us

This is the first time that two of us have ventured into a business of printing. We have invested a fortune in the business getting all the facilities so that we don’t have to depend on any third party to assist us anyway and can efficiently carry on our work individually. Initially, it was easy for us to keep an eye on everything going around in the institution. But with the increase in the workload, it becomes hectic for us to manage some part of the procedures, especially handling the calls. It had come to our notice that some of the potential clients and shareholders were not able to reach us via phone because either both of our phones were engaged, switched off or we missed their calls.

It was really getting hard for us to cope with the growing phone calls we were receiving and missing some of them has resulted in a loss. A friend of us told us about the telephone answering service in Sydney where we didn’t have to hire an extra employee to answer the calls and the agency would take care of all the telephone calls for us.

Hiring an extra employee just for attending the call facility would be an add-on to our expense which we cannot afford. So, we got in touch with the agency to know about the services they offer and we were overwhelmed with the options. These agencies outsource the calls through a hotline number and each of the calls are answered professionally. The professionals are fed with all the information about our company and the products we manufacture. The calls are effectively answered without any hindrance and we could see the increase in the customer database after a couple of months.

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