Turn Key Receptionist

The job role for the domicile of a receptionist has become more pivotal these days, and a receptionist no longer has to be physically present to take a call now as a virtual answering service has replaced the requirement of a physical receptionist. Apart from reducing the complexities that often a business and a customer has to face while a physical receptionist takes up a call, such services are an ice breaker to offer various other additional benefits too. Have a look into some of them. Always available 24*7 with relevant information Whether it’s about gathering an information during the odd hours of the day or night, a virtual answering service is always available to serve a client as well as a customer. Whether it’s about mediating a B2C or a B2B, they are always available. The information they provide are reliable and relevant and beyond doubt you can count on it. Never say ‘no’ to any thing Whether it’s an information about any specific product or any service,...

Communication with your customers is the ultimate thing to reach your business to the desired level. The more efficiently you’ll stay connected to them, answer their queries and satisfy them with prompt reply, the chances of establishing your business as a brand will increase. And this is where virtual answering service becomes important. What is Virtual Answering? There are businesses who are ruthlessly using the interactive voice response or IVR system. It’s good and highly affordable system that can reduce your overhead cost, segregate the calls and answer through automatically through the predefined set of answers and if not found in the database, it will forward the call to the right executive. But, the drawback of IVR system is often for big businesses with multiple departments, products or services, you have to set several question answer set and it often confuses the customer and finally irritates. Any responsible business should be careful of this and should go f...