Turn Key Receptionist

Communication with your customers is the ultimate thing to reach your business to the desired level. The more efficiently you’ll stay connected to them, answer their queries and satisfy them with prompt reply, the chances of establishing your business as a brand will increase. And this is where virtual answering service becomes important. What is Virtual Answering? There are businesses who are ruthlessly using the interactive voice response or IVR system. It’s good and highly affordable system that can reduce your overhead cost, segregate the calls and answer through automatically through the predefined set of answers and if not found in the database, it will forward the call to the right executive. But, the drawback of IVR system is often for big businesses with multiple departments, products or services, you have to set several question answer set and it often confuses the customer and finally irritates. Any responsible business should be careful of this and should go f...

I am in the fifth month of my business and till now it is doing quite well until the customer base has hit a saturation point. As my business is small it is not possible for me to hire a lot of staff and manage their wages. The main hardship which I face is answering the calls and emails. Being the sole owner of the entrepreneurship it is difficult for me to handle the business as well as answer the customers and this is where I am lagging behind. But it is not possible for me to hire a receptionist who would efficiently handle everything. One of my friends recommended me for the virtual receptionist service in Sydney. At first, I was not aware of any such service and didn’t believe in what he was saying. Still, as I was in desperate need of an expert advice I contacted an agency to know more about the service. The knowledge was as follows. Hiring a virtual receptionist is basically outsourcing your business. The agency has skilled and trained people who are apt in handling a...